Privacy Policy

1. Introduction

SocialKnight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered comment moderation service.

By using SocialKnight, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us:

• Name and email address during account registration
• Company information (optional)
• Profile picture and other profile information
• Payment and billing information
• Communications with our support team

2.2 Social Media Data

When you connect your Facebook and Instagram accounts, we collect:

• Account information (page/profile names, follower counts, verification status)
• Comments and their metadata (author, timestamp, content, post context)
• Access tokens required for API communication
• Public profile information of comment authors

2.3 Usage Data

We automatically collect information about your use of our service:

• Log data (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Performance and error data
• Device information and identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain the SocialKnight service
• Process and moderate comments using AI technology
• Enable account management and user authentication
• Facilitate team collaboration features

3.2 Communication

• Send service-related notifications and updates
• Respond to customer support inquiries
• Provide important security and policy updates
• Send marketing communications (with your consent)

3.3 Improvement and Analytics

• Analyze usage patterns to improve our service
• Train and improve our AI moderation algorithms
• Monitor service performance and reliability
• Conduct research and development

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until account deletion or termination
• Comment data: As long as needed for moderation and analytics
• Usage logs: Typically 12-24 months for operational purposes
• Financial records: As required by applicable law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal information
• Deactivate or delete your account

7.3 Communication Preferences

• Opt out of marketing communications
• Manage notification preferences

8. International Data Transfers

SocialKnight may transfer and process your information in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

SocialKnight is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services (such as Facebook and Instagram). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our service

Your continued use of SocialKnight after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Regional Compliance

13.1 GDPR (European Union)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to lodge a complaint with a supervisory authority.

13.2 CCPA (California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.