Terms of Service

1. Acceptance of Terms

By accessing and using SocialKnight ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

SocialKnight is an AI-powered comment moderation platform that helps businesses automatically filter, moderate, and manage comments on their Facebook and Instagram accounts. The service includes:

• Real-time comment monitoring and analysis
• AI-powered content filtering and moderation
• Custom rule creation and management
• Team collaboration tools
• Analytics and reporting features

3. User Accounts and Registration

To use SocialKnight, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

4. Social Media Platform Integration

SocialKnight integrates with Facebook and Instagram through their official APIs. By using our service:

• You grant us permission to access your connected social media accounts
• You must comply with Facebook's and Instagram's terms of service
• You acknowledge that changes to platform APIs may affect service functionality
• You are responsible for maintaining valid access tokens and permissions

5. Acceptable Use Policy

You agree not to use SocialKnight to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use the service for any unlawful or prohibited purpose

6. AI Moderation Disclaimer

SocialKnight uses artificial intelligence to analyze and moderate content. While we strive for accuracy:

• AI moderation may not be 100% accurate and may produce false positives or negatives
• You remain responsible for final moderation decisions
• We recommend reviewing AI-flagged content before taking action
• The service is a tool to assist, not replace, human judgment

7. Payment and Billing

SocialKnight offers various subscription plans with different features and usage limits:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice to existing subscribers
• Failure to pay may result in service suspension or termination

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using SocialKnight, you consent to the collection and use of information as outlined in our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, SocialKnight shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

10. Service Availability

While we strive to maintain high service availability, we do not guarantee uninterrupted access to SocialKnight. We may temporarily suspend the service for maintenance, updates, or other operational reasons.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the service will be immediately suspended
• We may delete your account and associated data
• You remain liable for any outstanding fees
• Provisions that should survive termination will remain in effect

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service. Continued use of SocialKnight after changes constitutes acceptance of the new terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: